Understand customer needs, including ship type, tonnage, operating scenarios, and operating environment. Clarify requirements for airbag parameters such as load-bearing capacity, size, and pressure resistance. Recommend appropriate airbag specifications and provide technical support including product parameters, engineering calculations, and ramp design. Conduct technical training covering airbag operation specifications, pressure testing methods, and safety precautions.
Promptly feedback production progress to customers to ensure products are delivered as required. Arrange appropriate transportation methods to ensure airbags are packaged intact. According to customer needs, provide on-site installation guidance, including airbag inflation methods, placement positions, and reinforcement of contact points with the ship, to ensure standardized initial use and avoid damage caused by operational errors.
Provide a manual for daily maintenance of airbags, guiding customers on proper storage, regular inspections, and inflation pressure control to extend service life. During the warranty period, offer free repair services for quality issues such as air leakage and cracking caused by non-human factors.
